Shipping Policy

Shipping Policy – Venkateshwara Pooja Vessels

Thank you for choosing Venkateshwara Pooja Vessels. We are dedicated to delivering authentic pooja items and traditional vessels to your doorstep safely and on time. Please review the shipping details below for a smooth and transparent experience.

1. Shipping Areas

We currently ship to the following locations:

• Domestic Shipping: Across India
• International Shipping: Not available at this time

Shipping charges and delivery timelines may vary based on your location and courier service availability.

2. Order Processing Time

• Processing Time: Orders are usually processed within 1–3 business days, excluding Sundays and public holidays.
• Delays: During festive seasons or high-demand periods, order processing may take slightly longer. Customers will be informed in case of significant delays.

3. Shipping Methods & Delivery Timeline

Once dispatched, orders are generally delivered within 5–7 business days, depending on your location and courier partner.

Available delivery options may include:

• Standard Shipping: 5–7 business days
• Express Shipping: 2–3 business days (available in select locations)

Shipping charges are calculated at checkout based on order size, weight, and delivery address.

4. Shipping Confirmation & Tracking

After your order is shipped, you will receive a confirmation message or email containing the tracking details. Tracking updates may take 24–48 hours to reflect.

5. Shipping Restrictions

• We do not deliver to P.O. Box, APO, or FPO addresses.
• Certain products may have shipping limitations due to size, weight, or courier restrictions in specific locations.

6. Order Modifications

Once an order has been processed or shipped, changes to the delivery address or product details cannot be made.

If you need to request a change before dispatch, please contact us immediately, and we will try our best to assist.

7. Delivery Delays

While we strive for timely delivery, Venkateshwara Pooja Vessels is not responsible for delays caused by:

• Courier service issues
• Weather conditions
• Natural calamities
• Unforeseen operational challenges

Customers may track shipment status using the provided tracking details.

8. Damaged or Lost Shipments

If your order is received in a damaged condition or is lost during transit, please inform us within 3–5 days of delivery.

We may request clear photos or videos of the product and packaging to help resolve the issue efficiently.

9. Incorrect or Missing Items

If you receive an incorrect product or if any item is missing from your order, please contact us immediately. We will arrange a replacement or issue a refund after verification.

10. Customer Responsibilities

Customers are responsible for ensuring that:

• The shipping address provided is complete and accurate
• Someone is available to receive the package

We are not responsible for delivery failures due to incorrect address details provided by the customer.

11. Contact Us

For any shipping-related queries or assistance, please contact us:

📧 Email: sripoojafurnitures@gmail.com
📞 Phone: +91 94432 15282
📍 Address: Perambur, Chennai, Tamil Nadu, India

Thank you for trusting Venkateshwara Pooja Vessels to deliver tradition, purity, and devotion to your doorstep. We are committed to making your shopping experience smooth, secure, and satisfying.