At Venkateshwara Pooja Vessels, customer satisfaction is very important to us. We take great care in packaging and delivering our pooja items and traditional vessels. However, if there is any issue with your order, we are here to assist you. Please read the policy below to understand our return, refund, and exchange process.
Returns or refunds are accepted only under the following conditions:
Due to the nature of our products, we do not accept returns for:
If your order is eligible, please contact us within 3–5 days of receiving your product using the details below:
📧 Email: sripoojafurnitures@gmail.com
📞 Phone: +91 94432 15282
📍 Address: Perambur, Chennai, Tamil Nadu, India
When contacting us, please provide:
Requests received after the specified timeframe may not be accepted.
Once we review and approve your request, the refund will be processed to your original payment method.
If you received a damaged or incorrect item and prefer an exchange, we will arrange a replacement at no additional cost, subject to product availability.
In cases where replacement is not possible, a refund will be issued instead. Exchange or replacement processing typically takes 5–7 working days.
🚚 Delivery Timeline: Orders are usually delivered within 5–7 business days, depending on location and courier service availability.
Certain items may be marked as “Final Sale” and are not eligible for return, refund, or exchange. These will be clearly mentioned on the product page at the time of purchase.
If you have any questions or need assistance regarding this Return & Refund Policy, please contact us:
📧 Email: sripoojafurnitures@gmail.com
📞 Phone: +91 94432 15282
📍 Address: Perambur, Chennai, Tamil Nadu, India
Thank you for choosing Venkateshwara Pooja Vessels.
We value your trust and are committed to providing authentic, high-quality pooja essentials with fairness, transparency, and care.